Returns and Exchanges
Customers in the USA:
Nude Sole will offer refunds for returns received within 14 days of your shoes arriving. If a return or exchange is initiated after 14 days of receiving your shoes, we unfortunately will not be able to process the return or exchange. Returns and exchanges will be accepted if the items are unworn and in new condition.
Please return/exchange the shoes with the original order slip that is packed in the box. On the back of the order slip is a return/exchange form.
Nude Sole reserves the right to refuse the return of any goods that do not meet the above requirements.
To process a return or an exchange please email firstname.lastname@example.org with the subject line "Return". Please allow 48 hours to receive a shipping label via email after the initial email request. Shipping labels are pre-paid and expire 21 days after they are generated. If your shipping label expires you will be responsible for the shipping the goods back to us.
A $8 restocking fee will be assessed for all returns. Exchanges will not assess this fee.
Please allow 1 week for your return to be processed from the date it has arrived at our facility.
Customers outside of the USA:
Nude Sole will offer refunds for returns received within 60 days of your shoes arriving.
Returns will be accepted if the items are unworn and the shoe box is in perfect condition.
You are responsible for the shipping cost of returning your purchased items; if you wish to return any items from your order please ensure that you obtain a receipt as proof of postage as you are responsible for items until they are received at our facility.